Level AWCAG 2.2New in WCAG 2.2
3.2.6 Consistent Help
Help mechanisms are presented in the same relative order across pages.
Why it matters
Cognitive impairment
When the location of help changes every time, asking for help itself becomes difficult.
Older users
Users unfamiliar with new technology need help often. A fixed location is reassuring.
All users
Easy-to-find help in moments of trouble increases trust in the site.
Mobile
On small screens there is no room to hunt for help, so consistent placement is especially important.
Live demo
Consistent placement of help
Page A (Home)
example.com/
Site name
NavHelp
© 2026
Page B (Settings)
example.com/settings
Site name
Nav
© 2026Help
Page C (Profile)
example.com/profile
Site name
Nav
Help
© 2026
Problem: The help link is in the header on page A, in the footer on page B, and in the sidebar on page C. Users have to search for help again on every page.
Ways to get help, such as links, chatbots, or phone numbers, should appear in the same relative location across pages. This is a new success criterion introduced in WCAG 2.2.
Persona perspective
Sasaki (72) — Mild cognitive impairment
In online banking, one page had 'Help' in the header, but on the next page it moved to the footer and I couldn't find it. I ended up calling support, but if help were always in the same place, I could have solved it myself.